cb9998 Privacy Policy

1 Registration Data

When you create a cb9998 account, we collect the personal information you provide, which typically includes your full legal name, date of birth, email address, mobile phone number, and preferred payment method. This information is required to create and manage your account and to verify that you meet our eligibility requirements, including the 21+ age restriction.

2 Identity Verification Data

In accordance with our Know Your Customer (KYC) obligations and to prevent fraud and money laundering, cb9998 may request identity verification documents before processing withdrawals or when flagged by our security systems. This may include a copy of a government-issued photo ID (such as a National Identity Card or passport), a recent utility bill or bank statement, and confirmation of the payment method used.

3 Transaction and Payment Data

When you make deposits or withdrawal requests, we record transaction details including the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), transaction amounts in Bangladeshi Taka (৳), timestamps, and transaction reference numbers. We do not store full card numbers or mobile banking PINs — sensitive payment credentials are handled directly by our licensed payment partners.

4 Usage and Behavioural Data

We automatically collect certain technical data when you use the platform, including your IP address, browser type and version, device type, operating system, pages visited, time spent on each page, game sessions played, betting history, and login timestamps. This data helps us improve platform performance, personalise your experience, and identify suspicious activity.

5 Communications Data

When you contact our support team via email or live chat, we retain records of your communications, including the content of your messages, the date and time of contact, and the resolution outcome. This data is used to provide consistent customer support and to improve our service quality over time.

6 Cookie and Tracking Data

cb9998 uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and gather anonymous analytics about how the platform is used. You can control cookie settings through your browser, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to deliver targeted advertising from third-party networks.

1 Account Creation and Management

Your registration data is used to create and maintain your cb9998 account, verify your identity and age, enable login and password recovery, and manage your account preferences and settings throughout your relationship with the platform.

2 Processing Transactions

We use your payment and transaction data to process deposits, validate and execute withdrawal requests, calculate bonus eligibility, and maintain accurate financial records of all activity on your account. All transactions are denominated in Bangladeshi Taka (৳).

3 Fraud Prevention and Security

Your data — including usage logs, IP addresses, and device identifiers — is used to detect and prevent fraudulent activity, protect against money laundering, identify the use of multiple accounts in violation of our Terms, and investigate any security incidents that may affect the platform or individual accounts.

4 Responsible Gaming

We monitor player activity patterns to identify signs of problem gambling behaviour. If our systems detect unusual patterns — such as rapidly escalating bet sizes, extended continuous play sessions, or sudden large deposits following a period of inactivity — our responsible gaming team may reach out to offer support and information about the tools available to you.

5 Service Communications

We use your contact details to send you transactional notifications such as deposit confirmations, withdrawal updates, account security alerts, and responses to your support enquiries. We may also send you promotional communications about bonuses and new features, but only where you have indicated consent to receive such messages. You can opt out of promotional communications at any time.

6 Platform Improvement

Aggregated and anonymised usage data helps us understand how players interact with the platform, identify areas for technical improvement, optimise page performance, and enhance the overall user experience for players in Bangladesh and beyond.

1 Payment Processing Partners

To process your deposits and withdrawals, we share the minimum necessary transaction data with our licensed payment partners, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These partners are contractually bound to use your data only to process transactions on our behalf and to comply with applicable financial regulations.

2 Game Content Providers

Casino games on cb9998 are supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. These providers may receive anonymised session data necessary to run their games and ensure fair play outcomes. They do not receive personally identifiable information beyond what is strictly necessary.

3 Legal and Regulatory Obligations

We may disclose your personal data to law enforcement agencies, regulatory authorities, or courts when required to do so by applicable law, a valid legal order, or to protect the rights, safety, or property of cb9998 or other users of the platform. We will notify you of such disclosures to the extent permitted by law.

4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of cb9998's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to how your data is handled as a result.

1 Active Account Data

We retain your personal data for as long as your cb9998 account remains active. If your account is dormant for 12 consecutive months, it may be classified as inactive, and we may contact you to confirm whether you wish to keep the account open. Your data is retained throughout the dormancy period in accordance with our security and legal obligations.

2 Data After Account Closure

Following the closure of your cb9998 account — whether initiated by you or by cb9998 — we retain certain data for a defined period to comply with financial regulations, anti-money laundering laws, and dispute resolution obligations. Transaction records and identity verification documents are typically retained for a minimum of five years after account closure, as required by applicable financial regulations.

3 Data Minimisation

When data is no longer required for its original purpose or for compliance reasons, cb9998 will securely delete or anonymise it so that it can no longer be linked to you as an individual. We do not retain data indefinitely, and we review our data retention practices regularly.

1 Right of Access

You have the right to request a copy of the personal data that cb9998 holds about you. We will provide this information in a clear, structured format within 30 days of receiving your verified request. There is no charge for a standard access request.

2 Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Account holders can update basic contact details directly through their account settings; for more complex corrections, please contact our support team.

3 Right to Erasure

You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing. Please note that this right may be limited where cb9998 has overriding legal obligations to retain certain data (such as financial transaction records).

4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved, or where you have objected to processing and we are considering whether our legitimate interests override your objection.

5 Right to Data Portability

Where processing is based on your consent or the performance of a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that we transmit it directly to another service provider where technically feasible.

6 Right to Withdraw Consent

Where cb9998 relies on your consent as the legal basis for processing your personal data (such as for sending promotional communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your preferred language, login status, and session details — so that your next visit is easier and the site more useful to you.

2 Types of Cookies We Use

cb9998 uses the following categories of cookies on the platform:

• Essential Cookies: Required for core platform functionality, including maintaining your login session and processing transactions. These cannot be disabled.
• Analytics Cookies: Used to collect anonymised data about how users navigate the platform, which pages they visit most, and where they encounter difficulties. This helps us improve the platform.
• Preference Cookies: Remember your settings and preferences — such as game display options and notification choices — so you do not need to re-enter them each time you visit.
• Security Cookies: Help us detect and prevent fraudulent activity and protect your account from unauthorised access.

3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that disabling essential cookies may prevent you from logging into your account or completing transactions. For guidance on managing cookies in your specific browser, please refer to your browser's help documentation.

1 Encryption

All data transmitted between your device and the cb9998 platform is encrypted using 256-bit SSL (Secure Socket Layer) technology. This is the same standard used by major banks and financial institutions, and it ensures that your data cannot be intercepted in transit by unauthorised parties.

2 Access Controls

Access to personal data within cb9998's internal systems is restricted on a strict need-to-know basis. Only authorised personnel who require access to perform their job functions are permitted to view or process personal data, and all such access is logged and audited.

3 Account Protection

We recommend that all players use a strong, unique password for their cb9998 account and enable any additional security features available through their account settings. cb9998 will never contact you to ask for your password. If you receive any communication purporting to be from cb9998 requesting your login credentials, please report it to our support team immediately.

4 Breach Response

In the event of a data security breach that is likely to result in a risk to your rights and freedoms, cb9998 will notify affected users as soon as reasonably practicable and will take prompt remedial action to contain and resolve the breach. We maintain an incident response plan that is reviewed and tested regularly.

1 No Services for Minors

cb9998 services are strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we discover or are notified that we have inadvertently collected data from a person under 21, we will promptly delete that data and close the associated account.

2 Age Verification

As part of our commitment to preventing underage gambling, cb9998 may request documentary proof of age at any stage. We use the date of birth provided at registration as the primary age indicator and may cross-reference it against identity verification documents submitted during KYC checks.

1 Game Providers

The casino games available on cb9998 are operated by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. When you play a game, your session data is processed by that game provider's servers. Each provider operates under its own privacy and data protection policies, which are independent of this Policy.

2 Payment Gateways

Deposits and withdrawals processed via bKash, Nagad, Rocket, Upay, Visa, and Mastercard involve those providers' own data handling practices. cb9998 is not responsible for the privacy practices of these third-party payment processors. We encourage you to review the relevant privacy notices of any payment provider you use.

1 How to Contact Us

Email: [email protected] (plain text — not a clickable link). Our support team is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6). When contacting us about a data privacy matter, please include your registered email address, a brief description of your request, and any relevant account details to help us locate your records efficiently.

2 Complaints

If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. cb9998 takes all privacy complaints seriously and will cooperate fully with any regulatory investigation initiated as a result of an unresolved complaint.

3 Language of this Policy

This Privacy Policy is written in English. In the event of any conflict between the English version and any translated version of this Policy, the English version shall take precedence. All privacy-related communications with cb9998 should be conducted in English.